Small Business Canada offers a huge resourse of information about business management. Everything from a sample letter to get more business to invoicing. You can spend some time learning on this great site.
It's at: http://sbinfocanada.about.com/od/management/Business_Management.htm
Dan Surface is a regular speaker and Coach to many of the Nation's leading Associations and Corporations. His topics are all outcome based as he works to get bottom-line results within the organizations with his customized talks and group coaching sessions.