Voice mail tip — Sue Glasco
Professional Speaker, Sue Glasco, recently offered this advice in SpeakerNetNews.com. Great advice:
When you reach voice mail instead of a person, make it easy for them to phone you back. Remember that while you know your own name and number, the person you are trying to reach does not. Don’t rattle it off quickly. Say that number slowly. Then say, “Let me repeat that.” And say it again even more slowly. They may be grabbing a pen or paper the first time. There are times when I have had to replay an answering machine message ten times to hear a rapidly delivered garbled number. By then, I am quite upset with the caller. Always say your last name. I am amused by someone who thinks I only know one Laura or one Robert.
Dan Surface is a regular speaker and Coach to many of the Nation's leading Associations and Corporations. His topics are all outcome based as he works to get bottom-line results within the organizations with his customized talks and group coaching sessions.
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